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Support

Troubleshooting

Fix common installation, dependency, framework, UI, database, and permission issues.

Ask on Discord

Start with logs

Collect server console and client F8 errors before asking for support.

Remove tokens, license keys, database credentials, and player private data before sharing logs.

Dependency problems

If UI, inventory, exports, or framework calls fail, confirm start order and installed dependency versions.

  1. Check server.cfg order.
  2. Confirm dependency folder names.
  3. Confirm exports exist.
  4. Restart the server after dependency changes.

Support request checklist

A complete support message gets solved faster.

  1. Script name and version.
  2. Framework and inventory.
  3. Exact error text.
  4. Steps to reproduce.
  5. Relevant config snippet with secrets removed.

Need product-specific instructions?

Open the related product documentation from the sidebar, or ask Iconix support with your framework and dependency list.